This version was last updated on March 12, 2025
This website is operated by Crowdsorsa (auxiliary business name of Finnora Oy, company ID: FI26338181). We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms and Conditions, including those additional terms, conditions and policies referenced herein and/or available by hyperlink.
Any new content, features or tools which are added to the current website shall also be subject to these Terms and Conditions. You can review the most current version of Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions. It is your responsibility to stay aware of the changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our shop’s payment transactions are handled by Stripe which accepts all the major credit and debit cards. Using Stripe you can pay with Visa, MasterCard or American Express.
Registering or having an account are not mandatory in order to make a purchase from us.
Prices in the shop are in euros and include Finnish VAT 25.5%.
Customers from non-EU countries are responsible for possible import customs and taxes. Please contact your local authorities regarding possible taxes.
We may from time to time offer promotional discount codes which may apply in respect of any or certain specified purchases made through our shop.
Equipment (phone holders and polarizing lenses) shipments are made using Finnish Post and sent from our warehouse in Tampere, Finland.
Shipping rates and delivery times for equipment:
Finland 2.90€, 2-4 business days
Other countries 4.90€, 3-7 business days
Merchandise (T-shirts, mugs etc.) orders are fulfilled by our partner Printful and sent from their warehouse in Riga, Latvia or Barcelona, Spain.
Shipping rates and delivery times for merchandise vary based on your country and the items you order. Their shipping rates and estimated delivery dates can be seen on the checkout page.
Our shop’s refund policy lasts 14 days. To be eligible for a return, please let us know about it in 14 days from receiving your order. We recommend contacting us by email at contact@crowdsorsa.com or by using our contact form. We will then instruct you with further actions.
Every returned item must be in the original packaging, unused and in the same condition that you received it. If items are returned to us in an unsuitable condition or other return requirements are not fulfilled, we may have to send them back to you or refund a smaller share of your payment.
You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. Any postal service can be used. The parcel remains your responsibility until it arrives with us. Remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
When a refund is approved, a credit will be applied to your credit card or original method of payment, usually within a week.
Faulty items
Defective, damaged (unless caused by you) or wrong (other than you ordered) items will be replaced. In these cases, the customer must inform us about it in a reasonable time to be able to have it replaced. This should be done preferably as soon as possible. You can do this by sending us an email at contact@crowdsorsa.com or by using our contact form. When using email, you can also attach a photo of the faulty item.
After you have contacted us we will be in touch with you to have your items replaced. If replacing your faulty item can’t be done by sending you a new piece of the item you originally ordered, you will have an option to get a refund or a different item. If we ask you to return the faulty item to us, we will refund the shipping costs.
Late or missing refunds
Be aware that there is often some processing time before a refund is completed. If it seems you haven’t received a refund after two weeks, please contact us at contact@crowdsorsa.com or by using our contact form.
Exchanges
If you received what was ordered but still want to make an exchange to a different item, size or color, please return your unwanted items and place a new order. Please note that when making a return you will be responsible for the shipping costs.
Uncollected orders
If you leave the order sent to you uncollected, we will refund you the remaining amount after deducting a 15.00€ handling fee once the order arrives back to us. If your order has been worth less than 15.00€, that amount will fully cover our handling fee and no extra fees will be charged from you.
You understand that your information (not including credit card information), may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy or exploit any portion of our content, products or anything else related to our services without our written permission. You may not use our products or website for any illegal or unauthorized purpose.
We reserve the right to refuse service to anyone for any reason at any time. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email, phone number and/or billing address provided at the time the order was made.
You agree to provide current, complete and accurate information for all purchases made at our store.
We collect some of your personal data typically when you make a purchase, use or register into our services or otherwise interact with us. This information is used for maintaining and managing our customer relationships, invoicing and statistical purposes.
We are committed to protecting your privacy and complying with applicable data protection and privacy laws. We will not give, sell, rent or loan any personal information to any third party, unless we are legally required to do so, it is a necessary part of our service or you authorize us to do so.
For more information, scroll down to see our Privacy Policy and Personal Data File Description.
The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. We have made every effort to display the material, including website information, product descriptions, colors and images, as accurately as possible.
Our website may provide you with access to third-party tools or links over which we neither monitor nor have full or any control. You acknowledge and agree that we provide access to such tools and links without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of third-party tools and links. Complaints, claims, concerns or questions regarding third-party products should be directed to the third-party providers.
We do not warrant that the results that may be obtained from the use of our service will be accurate or reliable. You agree that your use of, or inability to use, the service is at your sole risk. Our liability shall be limited to the maximum extent permitted by the Finnish law. All disputes which cannot be solved by mutual agreement shall be solved in the district court of Pirkanmaa, Finland.
You agree to indemnify, defend and hold harmless Crowdsorsa, its directors, officers, employees, consultants, agents and affiliates from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this website or your breach of the Terms and Conditions.
There may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product or service descriptions, pricing, promotions, offers, product shipping rates, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information and other material or cancel orders if any information is inaccurate at any time without notice (including after you have submitted your order).
Questions related to our Terms and Conditions should be sent to contact@crowdsorsa.com or by using our contact form.
Copyright © 2024 Finnora Oy. All rights reserved.
